Terms of Service
Last updated: August 22, 2025
Welcome to HuggingFans ("us", "we", or "our"). These Terms of Service ("Terms") govern your use of the HuggingFans AI-powered social media and fan management platform and any related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using the Service.
1. Use of the Service
1.1. Eligibility
You must be at least 18 years old or of legal age in your jurisdiction to use the Service. By accessing and using the Service, you represent and warrant that you have the right, authority, and capacity to enter into these Terms.
1.2. License
Subject to your compliance with these Terms, HuggingFans grants you a limited, non-exclusive, non-transferable, and revocable license to use the Service for your personal or business use. This license does not permit you to resell, distribute, sublicense, or modify the Service.
1.3. Account Registration
To access certain features of the Service, you may need to create an account. You agree to provide accurate and complete information during the registration process and to keep your account credentials secure. You are solely responsible for any activity that occurs under your account.
1.4. Social Logins
If you register or connect accounts via social logins (e.g., Instagram, YouTube, TikTok, Facebook, X, LinkedIn), you must log into that social network and accept the permissions granted to HuggingFans. By registering with a social account, you agree to the terms and conditions of the respective social network. We process personal data in accordance with our Privacy Policy and these Terms, which you must read and accept.
2. User Content
2.1. Posting Content
You may post, upload, or submit content to the Service. By doing so, you grant HuggingFans a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the content in connection with the Service.
2.2. Content Guidelines
When posting content, you agree not to submit any material that is unlawful, harmful, offensive, defamatory, or infringes upon the rights of others. HuggingFans reserves the right to remove any content that violates these Terms or is otherwise objectionable.
3. Prohibited Conduct
You agree not to:
- Use the Service for any illegal or unauthorized purpose;
- Interfere with or disrupt the integrity or performance of the Service or its servers;
- Attempt to gain unauthorized access to any part of the Service or other users' accounts;
- Impersonate any person or entity or misrepresent your affiliation with any person or entity;
- Use any automated means to access the Service or collect information from it (except as permitted by HuggingFans);
- Transmit viruses, worms, or any other destructive code through the Service;
- Engage in any conduct that restricts or inhibits others from using or enjoying the Service;
- Violate any applicable laws, regulations, or third-party rights.
4. Intellectual Property
4.1. Ownership
HuggingFans retains all rights, title, and interest in and to the Service, including all intellectual property rights. These Terms do not grant you any rights to use HuggingFans' trademarks, logos, or other proprietary information.
4.2. Feedback
If you provide any feedback, suggestions, or ideas regarding the Service, you agree that HuggingFans may use and incorporate such feedback without any obligation to compensate you.
5. Third-Party Content and Links
The Service may include content from third parties or links to third-party websites. HuggingFans is not responsible for the accuracy, legality, or appropriateness of such content or websites. Your interactions with third parties, including advertisers, are solely between you and the third party.
6. Modifications to the Service and Terms
HuggingFans may update, modify, or discontinue the Service, or these Terms, at any time without prior notice. It is your responsibility to review these Terms periodically for any changes. Your continued use of the Service after any modifications to these Terms constitutes your acceptance of such changes.
7. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS. HuggingFans MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE SERVICE'S MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HuggingFans SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
9. Indemnification
You agree to indemnify and hold HuggingFans, its affiliates, officers, directors, employees, and agents harmless from any claim, demand, loss, or damages, including reasonable attorneys' fees, arising out of your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
10. Refund Policy
10.1 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all subscriptions. If you are not satisfied with our service for any reason, you may request a refund within 30 days of your initial subscription purchase. No questions asked.
10.2 How to Request a Refund
To request a refund, please contact our customer support team at [email protected]. Please provide your account details and the reason for your refund request. Once we receive your request, we will process it promptly.
10.3 Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- Your refund request must be submitted within 30 days of your initial subscription purchase.
- Your account must be in good standing with no violations of our terms of service.
- Refunds are only applicable to the initial subscription purchase and do not apply to any subsequent renewals or upgrades.
- Refunds will be issued in the original form of payment.
10.4 Refund Process
Once your refund request is received and approved, we will initiate a refund to your original method of payment. You will receive the refund within 14 days depending on your payment provider's policies. Overall, the entire refund process typically takes anywhere from a few days to 2 weeks.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in England and Wales, and you hereby consent to the personal jurisdiction of such courts.
11.1 Entire Agreement
These Terms constitute the entire agreement between you and HuggingFans regarding the Service and supersede all prior and contemporaneous agreements, representations, and understandings.
11.2 Contact Us
If you have any questions or concerns about these Terms or the Service, please contact us at [email protected].